Why do I need to accept cookies?
Cookies are placed on your browser for your convenience, and the commerce system used is cookie dependent. When you place an order, information is written onto your hard drive. The next time you place an order, the system recognizes who you are and automatically enters your information into the form.
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Are cookies a security risk?
No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.
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How do I set up my browser to accept cookies?
If you're using Internet Explorer, go to the View menu and select Internet Options. Within the Internet Options window, select the Advanced tab at the top right, scroll down until you see a selection titled "Cookies" and make sure the "Always accept cookies" box is checked.
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What is your privacy policy?
View our company Privacy Policy. |
What payment methods do you accept?
We accept Visa, MasterCard, Discover, Diners Club and American Express. You can safely enter your credit card information via our secure server, which encrypts all submitted information.
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Can I order without a credit card?
At this time, we only accept credit cards for online purchases. You can safely enter your credit card information via our secure server, which encrypts all submitted information. However, if it is more convenient, you may place your order by phone at 1-888-261-9610.
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Should I put spaces or dashes in the Credit Card number?
No. Your card number should be entered in as a continuous string of numbers.
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Can I change my shipment method?
Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to our fulfillment service and can no longer be changed by our system.
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How do I cancel my order?
Please contact our Customer Service department at 1-888-222-8985 Monday through Friday: 6:00am to 5:00pm Pacific time.
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How do I request a refund?
Please contact our Customer Service department at 1-888-222-8985 Monday through Friday: 6:00am to 5:00pm Pacific time.
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Still need help?
Please contact our Customer Service department at 1-888-222-8985 Monday through Friday: 6:00am to 5:00pm Pacific time.
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